In their own words

“By creating a culture of care through every engagement, the Grand Hyatt DFW fashions memorable experiences for both our guests and colleagues,” says Keith Spinden, general manager.

About the culture

The Grand Hyatt, which is integrated into DFW Airport’s Terminal D, is part of the publicly held Hyatt Hotels chain based in Chicago. Hyatt says its overall purpose is to care for people so they can be their best, and Grand Hyatt DFW strives to create an environment that supports inclusion, diversity and teamwork to align with its purpose for colleagues and guests. The hotel celebrates its diversity by decorating its employee cafeteria, sharing interesting facts and providing a meal that represents the group being honored that month.

Employees say

"Even though I am at work, I'm still able to enjoy my time here. It's not a drag to be here at work."

"Everyone in this hotel is focused on providing the best service and quality to all guests, from the front office to engineering."

"I help solve problems that my guest smay have. The team genuinely cares and makes a great effort to delight each guest one at a time. There is a great support from management all the way down."

Good works

The Grand Hyatt DFW created a THRIVE committee to focus on ways to give back to the communities through volunteering efforts. We have developed a strong relationship with The Community Partners of Dallas, which assists children in need, and has donated our time and resources to to its back to school backpack drive, toys for tots and Easter basket drive. It also works with the North Texas Food Bank, where workers volunteer monthly and help package, sort and deliver food to local families in need.

Fun facts

During the 2018 Winter Olympics, the Hyatt hosted an office-themed tournament of its own, with events like book balancing and speed skating using shipping boxes as skates. The closing ceremony included medals, trophies, snacks and recognition for the department that collected the most medals throughout the event.